Shipping Policy

We dispatch orders every Monday & Thursday

As a small business, we are committed to delivering a high-quality bespoke service to all of our customers. However, we cannot ship deliveries every working day.

To manage your expectations, please read through our shipping policy. To ship our products, we use Royal Mail. On 25th March 2024, Royal Mail introduced a price change on some of their services. Visit here for more information on their price list.

DISPATCH

We dispatch orders every Monday & Thursday.Customers must order before 6pm on Sundays for dispatch by close-of-business on Mondays, and 6pm on Wednesdays for dispatch by close-of-business on Thursdays.

TIME SLOTS

Weds 6PM - Sunday 5:59PM | Dispatch Mon

Sunday 6PM - Weds 5:59PM | Dispatch Thurs

TRACK YOUR ORDER
We’ve introduced a free 48hr tracked delivery service on orders with a basket value of £25 and over allowing you to have full traceability on your order.

Track your order here >> Royal Mail Tracking

UK ORDERS £25 & OVER

Royal Mail Tracked 48: FREE DELIVERY

Royal Mail Tracked 24: RATES WILL APPLY

Under 2kg Postage rates for small parcels will apply.

Over 2kg Postage rates for medium parcels will apply.

COLLECTION

Orders for collection are prepared every Monday & Thursday.

Orders placed before 6pm on Sundays will be prepared by close of business on Mondays, ready for collection from Tuesdays.

Orders placed before 6pm on Wednesdays will be prepared by close of business on Thursdays, ready for collection from Fridays.

You will receive an email confirmation once your order is ready for collection.

🇪🇺 ORDERS FROM THE EU- CUSTOMS, VAT & COFFEE TAX

Since the UK left the European Union, orders shipped from the UK to EU countries are treated as imports. This means your local customs office may charge import VAT, customs duties, and in some cases coffee tax (for roasted or soluble coffee) when your parcel arrives.

Are these extra costs included in your prices?
No — all prices on our website are shown excluding EU import charges. Any import VAT, duties, or handling fees are paid by the customer directly to their local customs or delivery service before the parcel can be released.

How much will I need to pay?
The exact amount depends on your country’s tax rules. For example, Germany currently charges:

Import VAT: typically 19%
Coffee tax: around €2.19 per kilogram for roasted coffee
Other EU countries have similar VAT rates but may differ in their handling or processing fees.

Can you help with customs paperwork?
Yes! All orders include a commercial invoice with the correct product details and value to make customs clearance as smooth as possible. If your customs office asks for additional information, please get in touch — we’re happy to help.

Any tips to make the process easier?
We recommend checking your local customs website for import rules on roasted coffee before ordering. Some customers also find it helpful to order smaller quantities at a time to stay below certain duty thresholds.

By purchasing goods from our website you are agreeing to the terms and conditions of the website and the shipping rates shown at checkout. Please contact us if you have any questions on shipping rates and policy.

IMPORT FEES

EU orders